Value Addition Certificate Courses – Flysky

Value Added Skills-Certification

Value Added Skills-Certification

FLYSKY AVIATION ACADEMY, Bangalore also provides value added
skills certification programs in Aviation Management as a part of BBA
and B.Com courses curriculum of Bangalore University to enhance the
placement opportunities in Aviation industry.

Value Added Skills-Certification Programs

Airline Customer Services Management

Grooming Etiquette
Personality Development
Introduction to Aviation Industry
Regulatory Bodies
Customer Service Introduction
Roles and Responsibilities of Airline Customer Service Employee
Safety and Security Procedures at Airport
New Trends and Improved Standards in Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Manage passenger Escalations
Stress Management
Time Management

Aviation, Hospitality and Travel & Tourism Management

Principles of Aviation
Introduction to Aircraft Science
Principles of Flight
Hygiene & safety
Guest Relations
Introduction to Air Travel& Tourism
Tourism Board
Travel documents
Travel Agent Management
Tourism Impact on Aviation
Presentation and Communication Skills

Airline Travel and Ticketing Management

Introduction to Airline Travel Management
Introduction to Airline Ticketing Software’s
Reservations
Ticketing Policies and Procedure
Customer Service, Refund and Cancellation Policy
Fare Construction Rules and policies
Types of Passports & VISA’s
Frequent Flyer Program

Cabin-Crew Airhostess Management

Grooming Etiquette
Aircraft Familiarization
Airport Familiarization
Language Enhancement
Accent Neutralization
Inflight Services
Food and Beverages Services
Basic First-Aid
Safety Emergency Procedures
Sky Marshalls
Emergency Equipment’s
Presentation and Communication
Soft Skill Development
Leadership and Inter-Department Coordination
Emergency Situation Handling
Inflight Customer Handling

Aviation Ground Handling Services Management

Introduction to Airport
Ground Handling Agents (GHA)
Check-in Procedures
Baggage Make-Up Area
Security Hold Area and boarding gate
Boarding Gates
Ramp Management
Load and Trim
Arrival Procedures
Roster Management
Soft Skill Development
Leadership and Inter-Department Coordination
Emergency Situation Handling

Air Cargo and Logistics Management

Fundamentals of Air Cargo
Concepts of Logistics
Transportation System Model
Warehousing De-Regulations
Inventory in Logistics
Global Supply Chain
Import and Export Management
Airline Customs

Office

3444, 2nd floor, Karma Koushalya Bhavan, Chord Rd, opp. Attiguppe Metro Station, 2nd Stage, Vijayanagar, Bengaluru, Karnataka 560040

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