Value Added Skills-Certification

Value Added Skills-Certification

FLYSKY AVIATION ACADEMY, Bangalore also provides value added
skills certification programs in Aviation Management as a part of BBA
and B.Com courses curriculum of Bangalore University to enhance the
placement opportunities in Aviation industry.

Value Added Skills-Certification

Value Added Skills-Certification Programs

  •  Grooming Etiquette
  •  Personality Development
  •  Introduction to Aviation Industry
  •  Regulatory Bodies
  •  Customer Service Introduction
  •  Roles and Responsibilities of Airline Customer Service Employee
  •  Safety and Security Procedures at Airport
  •  New Trends and Improved Standards in Customer Service
  •  Verbal & Non-verbal Communication Skills
  •  Customer Contact Techniques
  •  Cross-cultural Awareness
  •  Manage passenger Escalations
  •  Stress Management
  •  Time Management
  • Principles of Aviation
  • Introduction to Aircraft Science
  • Principles of Flight
  • Hygiene & safety
  • Guest Relations
  • Introduction to Air Travel& Tourism
  • Tourism Board
  • Travel documents
  • Travel Agent Management
  • Tourism Impact on Aviation
  • Presentation and Communication Skills
  • Introduction to Airline Travel Management
  • Introduction to Airline Ticketing Software’s
  • Reservations
  • Ticketing Policies and Procedure
  • Customer Service, Refund and Cancellation Policy
  • Fare Construction Rules and policies
  • Types of Passports & VISA’s
  • Frequent Flyer Program
  • Grooming Etiquette
  • Aircraft Familiarization
  • Airport Familiarization
  • Language Enhancement
  • Accent Neutralization
  • Inflight Services
  • Food and Beverages Services
  • Basic First-Aid
  • Safety Emergency Procedures
  • Sky Marshalls
  • Emergency Equipment’s
  • Presentation and Communication
  • Soft Skill Development
  • Leadership and Inter-Department Coordination
  • Emergency Situation Handling
  • Inflight Customer Handling
  •  Introduction to Airport
  • Ground Handling Agents (GHA)
  • Check-in Procedures
  • Baggage Make-Up Area
  • Security Hold Area and boarding gate
  • Boarding Gates
  • Ramp Management
  • Load and Trim
  • Arrival Procedures
  • Roster Management
  • Soft Skill Development
  • Leadership and Inter-Department Coordination
  • Emergency Situation Handling
  • Fundamentals of Air Cargo
  • Concepts of Logistics
  • Transportation System Model
  • Warehousing De-Regulations
  • Inventory in Logistics
  • Global Supply Chain
  • Import and Export Management
  • Airline Customs